At FITNESS SOUQ, we aim to provide you with fast, reliable shipping to ensure your shopping experience is smooth and efficient. Below are the details of our shipping policy:
1. Shipping Locations
We currently ship across all Emirates in the UAE. If you're located outside the UAE, please contact us for special shipping arrangements.
2. Processing Time
Orders are processed within 1-2 business days after receiving your order confirmation. You will receive a notification once your order has been shipped.
3. Shipping Fees
- Standard Delivery: Free on orders above AED [Your Amount]. For orders below AED [Your Amount], a flat fee of AED [Fee] will be charged.
- Express Delivery: AED [Express Fee] for orders within the UAE, delivered within 1-2 business days.
4. Delivery Times
- Standard Delivery: 3-5 business days
- Express Delivery: 1-2 business days Please note that delivery times may vary depending on your location and unforeseen delays.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your package using this number on our courier partner’s website.
6. Shipping Delays
While we strive to meet our delivery timelines, unforeseen circumstances (such as extreme weather or public holidays) may cause delays. We will keep you informed should there be any disruptions.
7. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact our customer service within 48 hours of receiving the shipment at
, and we will assist in resolving the issue promptly.